1. Introduction
Welcome to PingMe ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email-to-WhatsApp forwarding service.
By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
2. Information We Collect
2.1 Information You Provide
- Account information: email address, name, and password
- Email account credentials: necessary to access and forward your emails
- WhatsApp phone number: where you want to receive forwarded emails
- Configuration settings: filters, rules, and forwarding preferences
- Payment information: processed securely through third-party payment processors
2.2 Automatically Collected Information
- Usage data: number of emails forwarded, timestamps, and service activity
- Device information: IP address, browser type, and device identifiers
- Log data: access logs, error logs, and system performance metrics
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our email forwarding service
- To process and forward emails to your specified WhatsApp number
- To authenticate your account and ensure service security
- To send you service-related notifications and updates
- To process payments and manage your subscription
- To analyze usage patterns and improve service performance
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
4. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Encryption: All data in transit is encrypted using TLS/SSL protocols
- Secure storage: Email credentials are encrypted at rest
- Access controls: Limited access to personal data on a need-to-know basis
- Regular security audits: We conduct periodic security assessments
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Email Content Handling
Important: We process email content solely for the purpose of forwarding to your WhatsApp number. We do not:
- Store email content permanently on our servers
- Read or analyze email content for advertising or marketing purposes
- Share email content with third parties except as necessary to provide the service
- Use email content to build user profiles or for data mining
Email content is processed in real-time and forwarded immediately. We only retain minimal metadata (sender, subject, timestamp) for service functionality and usage tracking.
6. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our service (e.g., cloud hosting, payment processing)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of our users
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Data Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications (service-related emails may still be sent)
To exercise these rights, please contact us at the email address provided in the "Contact Us" section below.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will:
- Delete your account information and email credentials
- Remove your forwarding configurations
- Retain anonymized usage data for analytics purposes
- Retain certain information as required by law or for legitimate business purposes
9. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@ping-me.io